For the second time Slovenian non-profit associations itSMF Slovenija and PMI Slovenija are joining strengths, interlace and spread knowledge on one conference entitled
. . .
TOGETHER IN EXCELLENCE
on March 19th and 20th, 2019, in Ljubljana, Slovenia
Welcome on the regional core event featuring the most actual contents on IT service management and project management.
Today excellence is not measured only by the traditional metrics of profit and income but measuring speed: is our organisation changing as fast, faster or slower than the others? Does the change in our organisation involve knowledge and technology only or do in parallel change people too? Are we specialists in our field or are we "generalist" at the same time, able of a wide outward view, able to take initiatives and contribute to progress? The best co-workers: project management and IT It is our wish to offer the attendees a unique event with quality multi-discipline contents. The knowledge width is the excellence prerequisite for all actors in IT services and all project managers - included the ones who might not be directly involved in IT. What does the event offer? A lot! And more! The conference is designed for those of you, who are anyhow involved in management, coordination, solutions or project development organisation, implementation of novelties in business, and for all those who are aware of the impact of novelties on business strategies. But in essence the event is devoted to those who want to be up to date with the novelties and want to be excellent in growth. 4,5 reasons it is worth to take part on the event 1. Multidisciplinary interlace of related areas on a unique event. 2. Quality presentations from various disciplines. 3. Top presenters, global professionals. 4. Best practices and experiences, success stories and projects from different parts of the world. Bonus points: Meeting and socialization of colleagues, new professional acquaintances. For more information please follow us on , or !
March 19th 2019 is the conference day, while the day after, March 20th, several half-day workshops will take place. The conference and all the accompanying events will be held in English. Please note that the conference program and the respective information on the conference are being defined and that updates are published here on the daily basis.
CONFERENCE, March 19th, 2019
Digital Transformation in Action
How Digital is changing the way we work together
Avoiding Stone Age Practices // Kimberly Wiefling
How Digital is Changing the Way We Work Together Digitalization is here! We have AI, IoT, Big Data, Machine Learning, and Blockchain will disrupt how business is done on Planet earth. The widespread availability of inexpensive, even free, internet-based team collaboration tools has made working with people working virtually globally relatively easy compared to even a few years ago. Today we have video conferencing by FaceTime, Line, WhatsApp, WeChat, Skype, Zoom, and Chime. There are team collaboration portals such as SharePoint, Google Sites, and Salesforce Chatter. File sharing is easy and effortless using services like Sharefile, Dropbox and Box. These tools have given even small companies like mine the ability to do business around the globe almost effortlessly – at least from an IT standpoint. And yet I’m personally aware of large, so-called global businesses that are still hampered by the following: • No ability to video conference from work (although Skyping from a nearby Starbuck’s is a no problem!). • No storage location where a file can be stored, where every employee in the world can access it (but placing it unofficially on Dropbox is easy, although forbidden!). • Global supply chains across 40 countries being managed by spreadsheets, often requiring each person involved to spend 40+ hours a month to coordinate production, inventory management and shipments globally. • In spite of the availability of free bug tracking software like Bugzilla, one software organization that has been in business for over a decade still didn’t have a bug tracking system. No, I’m not kidding. • One 10-year-old organization pushed changes in the source code directly to the live production server, upon which their customers depended. Really, they did this. • One software product development team in a Fortune 100 company reported that their schedule had slipped due to the fact that, during the quality testing phase, they’d unexpectedly found bugs that needed to be fixed before shipment. Yes, unexpectedly! Everyone I know who has a job is more overworked than ever, with at least a half-dozen important tasks or projects, all of which were prioritized either HOT, VERY HOT, RED HOT, or DO IT NOW! Working faster, “doing more with less”, and the all-too-common firefighting, heroics, and diving catches can feel like an enlivening experience, even as you’re digging your own project grave. The necessity of changing the way we work, and the way we work together, is critical to our success, and in some cases our very survival. Work that used to take hours or days can now be done in minutes or seconds. Especially in the Age of Digitalization, we have a responsibility to step back and question the processes and practices in use, and ask if there is a better way to achieve our business results, find answers to this question, and thoughtfully implement solutions that enjoy the buy-in, commitment, and support of all key stakeholders.
Asset management through new glasses // Troia d.o.o.
The theory has been put into practice; companies are using Augmented Reality (AR) solutions today to take care of more reliable machine maintenance, early detection of potential errors, easier inventory of assets, faster assembly and packaging of complex products, and many other tasks. Smart glasses that connect to the existing information infrastructure of the company (systems and applications) are also a great tool for educating employees for a variety of tasks. People want to be constantly well informed. Technology has made sure that relevant information can be literally in front of our eyes for us to use it for work and decision-making.
London Underground, Fit 4 the Future // Andy Kershaw, Suzohapp
Virtual Power Teams
Working together in the new world
Virtual Power Teams // Peter Ivanov
Virtual Power Teams – how to deliver projects quicker, reduce cost and develop your Organization for the Future!
Nowadays many successful Managers and Entrepreneurs lead a Team spread in different locations. The possibilities for physical meeting or face-to-face conversation in such teams are strongly limited.
Often when a Projects team is dispersed they suffer delays and sometimes complete failure. International investments are put at risk due to intercultural issues or simply because the team members feel isolated and demotivated.
Peter Ivanov is an international Manager and Virtual Teams Expert. His method “Virtual Power Teams” is proven in practice and has won multiple corporate awards among which are the "Best of the Best" in 2007 and the Global "IT Connect Award" in 2012. His book “Virtual Power Teams” is translated in 6 languages and is Amazon Top 3 in international Management.
Using Peter’s techniques, you can deliver Projects quicker, reduce your cost significantly and develop your Organization for the Future!
Virtual Power Teams // Peter Ivanov
Virtual Power Teams – how to deliver projects quicker, reduce cost and develop your Organization for the Future! Nowadays many successful Managers and Entrepreneurs lead a Team spread in different locations. The possibilities for physical meeting or face-to-face conversation in such teams are strongly limited. Often when a Projects team is dispersed they suffer delays and sometimes complete failure. International investments are put at risk due to intercultural issues or simply because the team members feel isolated and demotivated. Peter Ivanov is an international Manager and Virtual Teams Expert. His method “Virtual Power Teams” is proven in practice and has won multiple corporate awards among which are the "Best of the Best" in 2007 and the Global "IT Connect Award" in 2012. His book “Virtual Power Teams” is translated in 6 languages and is Amazon Top 3 in international Management. Using Peter’s techniques, you can deliver Projects quicker, reduce your cost significantly and develop your Organization for the Future!
Project Management Office
Managing Projects in the new world
PMO in the VUCA world // Thiago Ayres
What is the role of the PMO in fast-changing times? What are the conclusions from PMO practical experience all over the world? What is the future for a value-adding PMO? How to make that value perceived by stakeholders? In this provocative session, Ayres covers the evolution and global future trend of PMO in a new business scenario.
The PMO as an engine to implement the strategy // Jaka Borštnar, Tine Vižintin, Zoran Korenjak, Triglav Group
The right positioning, role and PMO alignment with strategy is a base for being actively involved in strategy implementation and providing the business benefits. The Triglav PMO has taken on a key role in managing the strategic projects within the organization, including a change in processes that transformed company from a traditional functional organization to a digital customer-oriented organization. Through the PMO journey we will present how we tackled the transformation challenges by reshaping the PMO and actions which were needed to become the engine which drives Triglav to implement the strategy. The suggestions how to include our best practices into your environment will be shared.
The new ITIL for the new IT world
ITIL 4 and Digital Transformation – how do they fit together? // Barclay Rae, ITIL Lead Author Team Member
The initial foundation book and training course for ITIL 4 is released in Q1 2019 – what does this bring to the industry? How can ITIL re-invents itself to meet the new demands of Digital, AI, DevOps and new IT models? How will new ideas be incorporated and implemented for organisations that have worked with ITIL for years? What elements of the existing ITIL framework can still be used and developed? This presentation from one of the ITIL4 Lead Authors, provides insight into the drivers and thinking behind ITIL4, plus guidance on how to use it for future success and improvement.
When go-live goes wrong! How to successfully transition and support new services into the live IT environment // Rosh Hosany, PwC
WORKSHOPS, March 20th, 2019
Workshop 1: Selling the PMO to the CFO: making business value tangible // Thiago Ayres
Surveys show that approximately 50% of the PMOs in the world are being challenged! There are several reasons but one stands out: the difficulty of proving its value delivery to executives. The PMO is a structure of support for the organization, so it has costs (usually very high), being that sometimes it fails to prove the ROI (return on investment). You have to define "what is value" for our stakeholders, define KPIs and check them. You have to transform your collaboration into monetary variables. And all this is possible, in a practical way - participate and learn! Objectives: this workshop generates different skills such as: A) understanding the relationship between stakeholder expectation and value generation / value perception B) how to select key indicators (KPIs) for the measurement of results C) how to translate PMO's collaboration into financial terms.
Workshop 2: Face-to-Face in a “Virtual” World // Kimberly Wiefling
Effective Communication Across Borders & Boundaries 4 hour WORKSHOP DESCRIPTION: Even working with just one other person can be challenging, and the complexity of teamwork rises exponentially as the team grows. Cross-cultural influences can further complicate the job. Add to that the increasingly “virtual” nature of many teams, and the challenges are even greater! Communication skills are among the most powerful tools available to leaders working across cultures. In fact, the #2 reason that teams don’t achieve their goals is due to ineffective communication. (Another top reason is that they don’t know what their goals are!) But, even in cross-cultural communication, language and culture are not the only obstacles to communication. Many teams also struggle with collective problem-solving and decision-making. Highly effective communicators build relationships that produce long-term results by meeting their communication partners where they are, without blame or judgment, listening more than they talk, and asking more questions than advocating for their viewpoint. They have clear goals for their communication, and a plan to achieve those goals. They are alert to different communication styles, know how to communicate effectively with these various styles, and can continue to communicate effectively even in stressful or challenging situations. Their communication is direct, clear and concise. When difficulties arise, they have the ability to make the necessary adjustments to achieve win-win solutions together. Great communicators are effective on three levels: 1) self-awareness/EQ, 2) 1:1 communication, and 3) at the group & team level. Effective cross-cultural communication is often about meeting others where they are and building a relationship based on future possibilities instead of past assumptions and experiences. Key concepts include: • The most common causes communication breakdowns and how to avoid or overcome them. • The value and power of face-to-face communication in a world of “virtual” teams. • Proven approaches to communicate effectively across borders & boundaries of every kind. Never one to lecture, Kimberly facilitates lively and engaging “learning laboratories”. You will leave this workshop skilled and practiced at listening generously to others as a “thinking partner” to create a “thinking environment”, and rapidly create a meaningful connection and positive rapport with people from widely varying backgrounds. The highly experiential nature of this workshop will enable you to immediately apply your insights in communicating at a breakthrough level in order to strengthen your team and achieve the results you need to be successful in a cross-cultural business environment.
IT Service Management
Workshop 1: Barklay Rae
Workshop 2: planned
Workshop 1: Barklay Rae
Workshop 2: planned
Senior PFE IT Service Management Consultant at Microsoft Hellas
Senior Manager, Keynote Speaker and Executive Coach
ITIL Lead Author Team Member
Global Managing Director at PMO Global Alliance
Director of Project Portfolio and Change Management Department, Triglav Group
member of PMO, Triglav
Project Director in the Project Portfolio and Change Management Department, Triglav Group
The applications will be accepted until free seats are available. The fee includes: • Participation in the conference and workshops • Refreshment and snacks during the breaks • Speaker materials APPLICATION IS VALID AFTER THE RECEIVED PAYMENT ON THE ACCOUNT NUMBER SI56 1914 0501 3055 191 (Združenje za ravnanje s storitvami IT Slovenija, Dunajska cesta 21, 1000 Ljubljana). In the payment order, please enter information on participants. In the reference, please enter your order number (SI 00 [order number]). The invoice will be sent to you after the received payment. Please enter data for the invoice in the registration form.